1
Takeover assessment
Two weeks, fixed-bid
The platform, runbooks, gaps and risks, documented.
On-call support you can rely on, day and night.
We run the platforms we built, and the platforms you built, with a senior on-call rotation, clear SLAs and the engineering depth to fix root causes instead of just acknowledging alerts.
What managed operations cover.
Managed IT Services is our 24×7 operational practice: senior SREs in three time zones running the platforms we built, and the ones you’d like us to take over.
Transparent runbooks, and a monthly review of what we did, what we found and what we’d fix next. No contract lock-in and no hourly-pricing surprises.
Where it fits
Post-launch operations
We just built your product. Now we run it, with the team that built it on call.
Platform takeover
An existing system you’d like operated by senior engineers. We start with a takeover assessment.
Compliance-required ops
SOC 2, HIPAA and PCI environments that need documented incident response and continuous monitoring.
Cost-conscious mid-market
You can’t hire a full SRE team. We can act as one for less than the cost of two FTEs.
What we deliver.
Each area below is a scoped deliverable. We plan it, build it and stay accountable for the result.
24×7 incident response
Three-time-zone coverage, P1–P4 response SLAs, experienced engineers and post-incident reviews worth reading.
Cloud operations
AWS/GCP/Azure operational management: patching, scaling, cost reviews, security hygiene.
Observability & SLOs
Datadog, Honeycomb, Grafana. Meaningful SLOs with error budgets instead of vanity dashboards.
Security operations
Vulnerability management, secret rotation, log monitoring and compliance evidence collection.
Change management
Release coordination, change advisory boards, and the documented changes your auditor wants to see.
Continuous improvement
Monthly engineering reviews that propose 2–4 improvements beyond routine maintenance.
How an engagement runs.
Five phases, each with a measurable outcome, so you always know where the work stands.
How we run your platforms.
Senior engineers on call
Our on-call rotation is staffed by engineers who’ve built systems, not scripted helpdesk staff.
Transparent pricing
A flat monthly retainer based on platform complexity. No per-incident charges or surprise overage fees.
We’d rather be replaceable
Documentation, runbook ownership, and your team’s ability to run things without us are explicit goals.
Frequently asked questions.
Have a question we haven’t covered? A 30-minute call with a tech lead can answer it.
Ask us directlyDo you require a specific monitoring stack?
No. We work with what you have or recommend what we’d use. Our default is Datadog or Honeycomb depending on the workload.
How long is the contract?
Annual by default with a 60-day exit clause. No multi-year auto-renewal.
Can you handle compliance incident response?
Yes, under SOC 2, HIPAA and PCI obligations, including evidence preservation and notification timing.
What about end-user IT (laptops, helpdesk)?
No. We’re application and platform operations only, and can recommend partners for end-user IT.
How do you price?
A flat monthly retainer scoped to platform complexity, traffic and SLA tier. We share line-item retainer math after the takeover assessment.
Let’s talk about your project.
Tell us about your team, your stack and the problem you want solved. We’ll come back with how we would approach it.
Response time
Within one business day
Prefer a call?
Headquarters
Charlotte, North Carolina
Thank you. Your message has reached our team.
A member of our team will reply, usually within one business day. Your reference is .