Process discovery & workflow design
We sit with the people who do the work. We map every exception. Then we redesign — not for the org chart, but for the customer at the end.
Services / Digital Transformation
Transformation, but with the boring parts done right.
Most digital transformations stall because nobody wanted to do the unglamorous middle. We're the partner that takes a 1998-era process, designs a 2026 version of it, and ships the thing — workflows, integrations, change management, and all.
$28M
Annual cost saved across recent engagements
11 wks
Median first measurable outcome
4×
Faster cycle times on rebuilt processes
89%
User adoption rate (90 days post-launch)
What it is
The work, plainly described.
Digital Transformation is the practice that owns the messy middle — the part where strategy meets the actual humans, ERPs, spreadsheets, and forty-year-old processes that make your business run. We map the workflows, design the future state, build the systems, and stay long enough to make sure the new way is the way it's done. Outcome accountability is in our contracts, not just our pitch decks.
Where it fits
- Mid-market enterprises100-2000 employees, growing faster than processes can keep up. Often family-owned or PE-backed.
- Legacy modernizationSystems built in 2005 that still run the business. We replace without rip-and-replace shock.
- M&A integrationYou acquired a company. Now you have two ERPs, three CRMs, and four ways to do payroll. We pick the survivor and migrate the rest.
- PE-backed value creationOperating partners who need a digital transformation thesis they can defend to LPs — and execute in 18 months.
Capabilities
What we'll actually do.
Each of these is a deliverable category, not a buzzword bullet. We scope, build, and stay accountable for each one.
Custom workflow software
Built when off-the-shelf doesn't fit. We write the apps that automate the gaps your ERP can't see.
ERP & CRM modernization
Salesforce, NetSuite, Microsoft Dynamics, Workday — we've implemented, customized, and replaced all of them. We pick the boring answer that lasts.
Intelligent automation
OCR, RPA, document AI, and agent-driven processes. Real automation, not RPA-as-bandaid.
Data & analytics modernization
Replace the executive Excel dashboard with something your CFO trusts in real time.
Change management
Training, documentation, champion programs, and the eight months of support after go-live that determine whether the change actually sticks.
Process
How an engagement actually runs.
No mystery, no shifting goalposts. Five phases with measurable outcomes per phase.
Current-state audit
We document what really happens, not what the SOP says. Workflow shadowing, system inventory, cost allocation.
Future-state design
Target workflows, system map, and a phased roadmap with cost and benefit per phase. Signed off by both ops and IT.
Foundation phase
First measurable wins in 8-12 weeks — usually a single workflow or system replaced end-to-end.
Iterative rollout
Phase by phase. Each phase delivers a measurable outcome before the next phase starts.
Sustained operations
Six months of post-go-live operational support. Adoption tracking, optimization, and the second wave of improvements.
Why us
Three things you should know.
Outcome-shaped contracts
Our engagements are scoped to measurable outcomes — cycle time, cost reduction, user adoption — not deliverable counts.
Ops, IT, and execs in the same room
We refuse engagements that don't have an executive sponsor and an ops owner. Transformation without that is theater.
We stay through adoption
Most consultants leave at go-live. Our engagements include 90-180 days of adoption support because that's where transformation actually happens.
Frequently asked
The questions everyone asks.
Are you a strategy firm or an implementation firm?
Implementation. We'll do the strategy work that's necessary to ship the implementation, but we're not McKinsey — we ship code and run go-lives.
Can you work alongside an existing strategy partner?
Yes, often. We'll execute the roadmap your strategy partner produced, and we'll be honest if we think the roadmap needs revising.
How do you measure transformation success?
We define 3-6 outcome metrics at the start (cycle time, error rate, cost per transaction, NPS, adoption). We track them weekly, share them with the steering committee, and they appear in our SOWs.
What about change management — is that included?
Yes. Training, documentation, internal champion programs, and post-launch adoption tracking are part of every engagement.
How long is a typical transformation engagement?
9-18 months for a mid-sized business unit. We break it into 90-day waves with measurable outcomes per wave so you can stop or change direction without losing the ground gained.